Since the onset of social media, staff management has become more difficult. Social media can be so vicious that shelter staff wish to maintain a positive social media presence. Fringe groups will recognize this need for shelter staff to be accepted that they will use social media pressure to turn the staff into warriors for their group.
Prior to hiring new employees, take a look at their social media posts to see if the applicants are more concerned about doing their job, or being social media friendly. It doesn’t hurt to be social media friendly, as long as it does not place the community at risk.