Category: Animal Control Operations

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Diplomacy

Managing an animal shelter demands the greatest diplomacy.  It is not a career in which your personal feelings on issues is welcome, nor is it safe to express them.  You have to hold it in until after you retire.

Even the most constructive words will find offense.  We live in a word in which everyone is hunting for an excuse to be offended.  By some freak of nature, I was passed along the genetic code that made me a “white male.”  To some, those phenotypic characteristics will earn me some labels that are not earned, deserved, or wanted.  So, diplomacy becomes even a greater concern.  To many, the fact that you look a certain way will cause people to shutdown to what you are saying and disreguard your words.

Along with diplomacy, balance is necessary.  Animal welfare is a fringe entity where people live on the outer boundaries.  As much as we try to maintain our footing in the middle, we will be constantly pulled to one fringe or another.  I think it is important to have a basic understand of another person’s position when looking for the proper diplomatic words; you can find it in an overview.

From the above overview animal control and animal welfare sits in the middle of the continuum as animal abuse and animal rights sit on in the fringe.  This fringe will become the groups that you will mostly deal with and communications will become the most difficult.  As you carefully select your words, keep in mind that these folks will not give you any benefit of the doubt and will search our words to find offense. 

This is what makes your career so exciting.  To stay out of trouble during your career, guard your words.  As I mentioned earlier, if you have to “let it out,” write a blog AFTER you retire.  Those of you who are in the profession or thinking of getting into the profession, my guiding words to you is to treat all communication as if it might be on the front page of your local newspaper or circulated on social media, because they probably will.

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The Plight of Backyard Dogs

Our pet’s love for us shows no bounds.  I know this because I have carved a career in animal welfare due to the reckless manner in which people treat their pets.  Let’s face it, if people were responsible pet owners, their would be no need for animal shelters and animal control officers.

Winter is the time that pet owners show their greatest ignorance towards their pets.  A recent article out of Dallas Texas demonstrated this when their local media reported that Dallas was seeing an increase in calls concerning pets being left out in the cold.  It is rare that any of our southern states could become cold enough to impact outdoor pets.

Dogs are social animals, so I am opposed to dogs living outdoors, not because of the effects of weather, but due to meeting their need to socialize with the pack (our household).  Most of my dogs preferred cold weather, after all they have been wearing a coat all year.

I used to have staff freak out about temperatures get down to forty degrees, when many of the animals preferred that temperature.  It is difficult to determine rules as to the temperature range for each animal because they are different.  Most “northern breed” dogs prefer colder weather.  And many shorthaired breeds appear to be cold when it is eighty degrees.

If it is possible, pet owners should show commonsense when dealing with their pets and the weather.  If it is cold enough for your dog’s water to freeze, then it is probably too cold for your dog to be outdoors.  I have lived in many areas that hot weather became an issue and we had to limit the time that an animal could be confined in an animal control vehicle.  If the temperature got to eighty or ninety degrees, we required that the animal be transported directly back to the animal shelter.  If an immediate transport could not be made, the officer was to pull over in the shade and hose down the dog to keep the dog cool.

Most dogs prefer to live in temperature ranges that are cooler that what we humans like, but that is no reason to leave them out in the cold.

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Lions, Tigers and Bears; OH MY!

I’ve decided to update this blog.  The House or Representatives passed a Bill that bans private ownership of wild cats.  Some claim that the Bill only wipes away roadside zoos and hurts private businesses.  Roadside zoos are usually the worst offenders in their mistreatment of animals; I won’t miss them.  I wrote my Representative and reminded him that exotic cats are not the only problem that communities face,  I think it is nuts to allow ownership of venomous snakes.   For some reason, many of the snake owners  live in the Milwaukee area and those fools are eating up our necessary antivenom stock that is needed for real emergencies.

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Having spent a career in animal control, I have frequently asked the question: “How did we become the dominant species.”  I have witnessed so many of my species with the deleterious gene for stupidity.  Part of my duties were to write ordinances because left to our own devices, we would put ourselves and other at risk.

I first encountered a liger at the Salt Lake City zoo.  It was the only lion/tiger hybrid in existence.  Shasta was a major draw for the Hogle Zoo.   My next experience was in the backyard of a home in the Portland Oregon area.  It appears that someone thought it would be profitable to breed and sell these animals without understanding that anyone who would want to put one of these in their backyard is probably too stupid to have the skills to keep the animal confined.  A young girl was injured as a result of this act of stupidity.

Having worked for government organizations, I had to monitor my word selection.  Retirement and old age has loosened my tongue to call it what it really is.  Every time we performed a rewrite of our ordinances, we had to update the list of animals that were not safe to own in our jurisdiction.  Why?  You are right, stupidity.  If we didn’t list every animal, someone would figure out that they could legally own it.  And worse, there was someone out there that could provide it.  It is amazing the number of dangerous animals that are shipped through our mail carriers.

I’ve seen videos of delivery drivers mishandling packages.  Most people think that is horrible because something in the package could break; I worry that something in that package might get angry and burrow out of the package.

During the old drug trade, police officers would encounter verminous snakes.  The snakes were a deterrent for the officer to search the cage for the drug dealer’s stash.  Animal Control officer became the first line of defense at drug busts; either the dealer would sic their dog(s) on the officers, or some other creature protected the stash.

I witnessed more people keeping dangerous reptiles in Milwaukee, than I did while working in Florida.  Fortunately, many of the exotic species did not hold up well during a Wisconsin winter.

It is surprising that more reptiles are not found loose.  Most snake hoarders keep their animals in small plastic containers.  The cruelty that is inflicted on these animals should be left for another rant.

I was watching the Tiger King on Netflix and I got all worked up again as I watched the show with these various breeders of big cats making a living off of the ignorant people of our species.  Fortunately, municipalities have enacted laws prohibiting the keeping of wild animals because some people are not smart enough to figure out how dangerous it is to keep one as a pet.

At one point in the episode, I saw a map of the United States showing where these animals are kept (see above link).  Florida had the most, and it looked like Wisconsin was second.  If it had included other exotics, Wisconsin might have beat out Florida.  Florida had the advantage of the Everglades being a short drive away so that idiots could release their pet python.

The only hope for Joe Exotic is the be granted the pardon that he has requested from President Trump.  I hope that Trump has enough sense to keep the world safe and keep Joe Exotic behind bars; not for just the idiot humans who decide they want to own a big cat, but for the cats themselves for the mistreatment that they receive being kept in small cages.

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Video Catch-Pole

During my career overseeing animal rescues, I have encountered situations in which new inventions were necessary.  Below is a link to an invention that I crated to retrieve animals that fallen down holes that were beyond the reach of our longest catch-poles.

Video Catch-pole

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The Emu Caper

Over a decade ago, people were convinced that emus were the next generation as a meat source and were purchasing emus to ranch the species.  The caper proved to be a scam and the emu ranchers found themselves with birds that they could not sell.

Animal Shelters began filling up on these flightless birds as these would be profiteers began abandoning their herds on the streets of their communities.  Animal Control Officers were learning to become emu wranglers.  Once captured, the Officers were delighted to find that the birds had been microchipped and efforts were started to find the people who had abandoned the animals.

Knowing that the market had dropped out on emus; actually the emus market never caught on; the breeders reported that the microchips had never been registered, so as to prevent prosecutors from tracing the microchips to the animal’s owners.

For a short time in the history of local animal shelters, emus became fairly common forcing those shelters to educate themselves on the housing and care of this unique species.

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“Perception is Reality.”

I’ve heard the phase, “perception is reality” too often at executive meetings, indicating that if someone has a specific perception, it is their reality.  In some way, there was an expectation that we manage people’s perception; even though they created the perception to manipulate reality.  Let me explain:

Only in the realm of politics do we see greater misuse of manipulation to manifest a false reality.  Our generation will be known as the keepers of fake news.  We live in a world in which people create their own reality my falsifying  the events around them to drive their own agenda.

Fake news for animal welfare began with the no kill movement and was fuled by social media.  Social media became the number one place to obtain false information.  People pushed fake news either for attention or to bully.  Unfortunately, the ploy was fairly successful.  Organizations were bullied into making decisions that were not in their own best interest to mollify the social media noise.

Evidence of those bad decisions are documented on PETA’s website:  No Kill Policies.  It saddens me to see what shelter managers are going through as a result of caving to the outrageous demands of a few people.   My mantra was to “do the right thing.”  Today, the “right thing” is different for every person.   I always believed that keeping the community safe was the right thing.  Now there is an expectation that shelters should save every animal.  Saving animals is a good cause, but shelters must not compromise the safety of their community or the care of those animals in that effort.

The officials who oversee the operation of their community animal shelter are frequently more concerned about what people say on social media than they are worried about the safety of their community.  They want to cater to those who make the most noise.  It has never been a more difficult time to manage an animal shelter due to the competing demands and unreasonable expectations.

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The Problem with Databases

One of the greatest challenges for any animal shelter is selecting the mode by which you will maintain your data.  Before you start, you need to recognize that there is no perfect mechanism to record and maintain your data; when you finally make your decision, you’ll discover that it is all about compromise.

The first decision is that whether your records will be paper based or computer based.  Obviously a paper based system is the simplest method of recordkeeping, but it is a horrible system to query.  It is also doesn’t stand up well to the elements.  However, a computer based system is only as effective as the backup systems in place.  For example, I worked with a Houston shelter to recover their database files.  Their shelter staff faithfully backed up their data every evening onto a tape backup system without thinking that they should replace the backup tapes from time to time.  After years of using the same backup tapes, over the years they were backing up their data onto worn out (worthless) tapes.

Since a paper based system requires no explanation, I’ll jump into computer based systems.  The simplest computer systems use a flat file system; eventually an electronic paper based system.  Think of it as a paper based system on a computer.   Like a paper based system, it is easy to use and it allows you simple queries.   A flat file system is the easiest system to train your staff on, but it isn’t much help for driving statistics.  It is a good system for very small shelters or rescue organizations.

Anyone who has been in animal shelter for any length of time, you know that animal records are all about relationships.  A relational file system is the most common system used in maintaining animal shelter records.  But, those relationships can be confusing and so far there is no database system that you can purchase that can capture all of those relationships.

But, before you can decide on which relationships are necessary for your shelter, you need to decide if you want your data to focus on the animal or the incident (or event).  What will be the chief cornerstone of your data gathering?  Do you want to make the animal or the incident the center of your data gather.  In every occurrence, both will play a role.

The most common example is an animal intake.  The intake or impoundment is the incident and the animal is the other half of that equation.  Since most shelters wish to maintain monthly statistics, incidents (or events) become the cornerstone of their data gathering.  From that cornerstone event, other relationships begin to unfold.  And this begins the journey as to the complexity of a database program.  It is also the place where your eyes begin to glass over.

Usually a database is broken into data areas: animal, people and events.  In each incident, relationships paint the picture of what has occurred.  As with the intake incident described above: the animal has a relationship to the incident as “impounded.”  When the owner is found, the animal has the relationship as “owned.”  If an owner does not claim the animal, then the animal hopefully gains the relationship of “adopted.”  As so on…

To make the data easier to use, most software engineers eliminate obvious relationship to prevent the use from becoming overly frustrated.  For example:  Most database programs fail to recognize the association of household units.  People and animals belong to a household and households have relationships to addresses.  Failing to recognize those relationships, various household members could bail out their pet from the shelter without the shelter personnel realizing that the animal had been impounded multiple times.  It is a problem that exists when  shelter personnel allow their computers to do all of the thinking.

No animal shelter management software tool is perfect, in fact to make this tool work for you, you’ll have to create numerous workarounds to meet your needs.  When test driving an animal shelter software tool, look for data fields that seem to serve no purpose; those are the fields that you can later use when you need a workaround.

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Climate for Dogs

I have worked with a bunch of animal control officers who believe that dogs like to live at the same temperatures as their owners. To a small degree they are correct, but they are mostly wrong.

Northern breed dogs like colder temperatures.  My dog’s favorite temperature range is just above freezing.  Cold weather finally makes use of the dog’s fur and allows them to finally cool down from the summer months.

Some dogs, like Chihuahuas seem to never find temperatures warm enough for them.  Every dog is different and it is important as a responsible pet owner to research the temperature range that is best suited for your breed.  Veterinarians are a handy resource.

Just because you own a northern breed dog, doesn’t mean that the dog should be kept out all winter.  Dogs need socialization just as much as they enjoy the cold weather.  A rule of thumb is that if your dog’s water freezes, then it is cold enough for the dog to be indoors, not because it is too cold, but that the dog needs a constant supply of fresh water.  In the winter months, animal control officers prosecute the majority of animal neglect cases due to the owner failing to fresh (unfrozen) water.

Pet ownership is all about people using commonsense.  People make life long careers in animal welfare because commonsense is not abundant in our communities.

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Preparing for Disasters

One of the greatest outcomes of Hurricane Katrina was FEMA recognizing the importance of pets during a natural disaster.  FEMA opened the door to the creation of pet friendly shelters.  People like the idea of being sheltered with their pets.

Anyone who ever worked with me, knows that I always keep my vehicle stocked with supplies in preparation of providing an emergency response; but, all of the equipment in the world isn’t going to help you if you are not educated in handling disasters.  One of the best ways to prepare your staff and volunteers is to train them as Community Emergency Response Team Members.  The above link will put you, your staff, and volunteers into contact with other community members dedicated to keeping your community safe in an emergency.  If you are working on the public side of a disaster, you will be required to complete FEMA training; this training, is required for most public officials dealing with disasters.

Often preparation is the most important aspect of disaster preparedness; but cleanup after a disaster will aid in being allow back.  I was never able to make headway in opening pet friendly shelters in a county in north Florida because one previous attempt was made, years before my arrival, in a public school.  Whoever organized the sheltering of animals in the school left the cleanup to school personnel.  School administration never forgot that.

It is an important reminder that cleanup after a disaster could be the most important aspect of preparing for your next disaster.  In the Boy Scouts, we always had a rule to leave a campsite better than we found it.  It is a good rule to follow when closing down a pet shelter following a disaster.

One of the tragic part of being the midst of a disaster is the problem of pets being left behind when their owners evacuate.  Not only does a shelter have to deal with the influx of these abandoned pets, you have to deal with the pets that are turned away at sheltering locations that prohibit animals.

In our recent response to the epidemic, we have eyewitness accounts as to our nation getting a failing grade as to our preparation for a disaster.  In the Boy Scouts, our motto was Be Prepared.  Our problem as a nation is that we believe that someone else will assume our responsibility for being prepared.

Preparedness begins on an individual level.  People have looked a preppers as crazy people and now, in the midst of an epidemic, the preppers are saying, “I told you so!”  Being prepared is an ongoing thing, it is not rushing to the grocery store to buy out all of the toilet paper.  We as families should always be prepared.

Every community has a continuity of operations plan (COOP).  The  plan is for every department at the local, county, state, country to continue operations in an emergency.  COOP shows us our weaknesses and allows for us to make preparations prior to an emergency.

It is with great dismay that I watch on the news of the governments of New York screaming for the federal government to respond to their emergency.  The fact that New York is calling for assistance is evidence that they failed in preparation of an emergency.  Fortunately the Feds are there to bail them out, you would think they would show more appreciation.

I frequently get on my soapbox about people seeing themselves as victims.  Now I am seeing governments crying out that they are victims, only because they didn’t have the foresight to be prepared.  Soon, we will see this epidemic behind us, I hope that people see this as a lesson to accept their role in preparing for a disaster.

It is important that prior to a disaster that you stock up on resources such as first aid manuals, FEMA training, and other guides.  I was asked to make this guide available to you:  Natural Resouce Guide and Resources.  Have your staff attend FEMA and CERT training offered in your community.

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Helping the Helpless

We live in times in which people complain that government is too big, but the problem is that people are becoming more and more helpless and ask government to do more for them. The pioneer spirit, that made our country so great, is being replaced by needy people.

People don’t want to spend the energy to find a new home for their pet, so they dump it at the “pound.” Fearing that people will think ill of them for surrendering their pet, they turn the animal in as a stray. So, instead of immediately trying to find a new home for the pet, the animal shelter is forced to spend the first few days looking for the animals owner.

It is not uncommon that we find that surrendering pet owners are not only callous, but also stupid. When surrendering a pet, the owner will forget that they had adopted the pet from the shelter and the pet had been microchipped prior to adoption.

Animal Control Officers will get calls from citizens asking for assistance to help the owner catch his/her own dog. The owner has developed such a poor relationship with their pet, that it is more likely that a stranger will be able to catch it.

One summer in Virginia, we had a problem of pet sitters surrendering the animals in their care. They would get tired of caring for the pet and surrender the animal to the shelter as a stray. They would not even bother to let us know that an owner will be returning from vacation to look for their pet.

But the biggest problem that we faced is people adopting a new pet and losing the pet before getting the pet inside their home. Even after all of the instructions that we provided, people would choose to drop the leash to let their new pet run to the front door on their own. Hey, guess what? After being caged for a long while, being off leash opened opportunities for new adventures for the pet.

The good news is that the few people who have access to money can pay others to help them be good pet owners. Doggie Day Cares exist to exercise and socialize and you can even hire people to come out and clean up the poop in your yard.