Donations

Donating to a charitable organization is a feel-good thing.  So, when did it stop feeling good?  To reward donors, they sell your information to other charitable organizations.  You start having to deal with new junk mail coming to your home. Donating to a political organization is even worse.  They want to hear from you, so they send you surveys to complete; the problem is that they won’t accept your survey unless you donate again.  The bottom line is that they only care about getting money from you.

I really hate to have this attitude, but with the assistance of AI, it has become worse.  I think the only solution is to start charging postage on companies that send out over 100 emails per day.  With a postage charge, maybe an organization might give up on you faster.

I am most ticked off about those “I was thinking about you” emails.  You know the ones, “I was just getting on my private jet and thought that I needed to contact you.”  You know the ones who know nothing about you and want to act as your best friend.  I don’t have any personal friends who own a private jet.  If you have a private jet, you are probably not going to get anything from me but envy.

The trick with spam mail is to have an email program that not only allows you to block individual senders but also gives you the ability to write rules for emails.  Junk mail senders are constantly changing the name of who is sending the email, but they always keep the same domain.  As such, you can write a rule that sends all your emails from a specific domain to your junk mail folder or to the trash.

The longer they don’t hear from you, the more their AI begins to send bullying emails.  If you don’t respond in 2 hours, you are going to get kicked out of the Party.  Well, good; will you then stop mailing me?  These organizations don’t realize that they are just pushing donors away.  Until I can donate anonymously, I’m never donating again.  Why am I so sensitive to this?  I get around 100 emails a day pestering me.  Don’t these AIs have something better to do?

Around Christmas, when you start getting donation requests that include a CD and a handful of blank Christmas Cards, you are only showing me that the money that we send you is going back into donation requests.  Is anything left for the cause?

The good news is that our political parties are more alike than we realize.  They only want our vote and our money.  Maybe with that, they can find some other commonality in Congress.

AI Plague

If you view YouTube at all, you see that the site is plagued by false news reports that are generated by AI.  The problem with AI is the people who program the software.  AI made it easy to research documents, but AI is not without bias.  AI is slowly changing the way we think about things and is capable of changing our “real” history to a false one.  Every time I see a data center being built, I worry about how our knowledge will change for the worse.  How will they invade our lives?  How will they move us to a false reality?  How much will my spam increase?  How much data space will be given to hackers?

Best Friends recently had a conference geared towards using AI to get pets adopted from shelters.  That seems like a noble notion.  During my career, I was constantly fighting volunteer groups who wanted me to provide a false narrative of the animals in my care.  I demanded the integrity of my organization.  I wasn’t well-liked.  I worry about how shelters filled to the brim with Pitbull dogs will use AI to represent the dogs as another breed.  I saw that the new software will even write up the animal’s description for shelter staff.  How valuable is integrity to this AI software? It is only as good as its programmers.

Is the intent of the software to move animals out of the shelter, or is it intended to place animals into the right homes?  With computers, input equals output.  Good input equals good output.  If the input doesn’t include the families that will be adopting these animals, then we will see a rush to adopt animals and then later a rush to abandon them (again).

Let’s face it, the No Kill Movement is a statistical movement.  Everyone wants to be a no-kill shelter, and all they have to do is adopt 90% of their animals.  Even if by hook or by crook.  Is AI a crook?  It is everywhere I see it being used. I get around 100 emails daily that are generated by AI.  Fortunately, I have a fairly good spam filter.   If you have ever used a dating app, you have experienced disappointment.  Don’t get caught up in the fad of this type of placement; do your homework.  If the pet that you are looking at had a previous owner, ask the shelter staff to pass along your phone number to them so that you can inquire as to the time that they spent with the dog.

The problem with the No Kill Movement is that a shelter’s statistics is more important than a good adoption.  The best way to solve this problem is to leave a review on Google Maps about your adoption experience a few months after your adoption.  A few bad reviews might cause a shelter to more accurately describe their animals in the future.

I hope that AI will be used as a positive means to place pets into loving homes.  But the past use of AI should make everyone skeptical.  Of course, any shelter that has lied about their animals in the past will become better liars with AI.

I think AI is best used for sifting through data.  If an animal shelter has a large database, AI would be useful when lost animals are found without identification.  AI could search the shelter’s database to see if the animal had at any time previously visited the shelter.  Most animal shelter databases do not make use of AI.  Shelter employees are forced to conduct manual queries of their data in hopes of finding a hit.  Of course, that would mean that shelter employees would have to go into greater detail when describing the animals on intake.  For example, the animal’s left paw is black.  We don’t usually list a specific descriptor for the left paw.

Our attempts at trying to create a complete software package led to the death of PetWhere.  We attempted to do too much.  And at that time, shelters were asking us to make it simpler.  If we had listened to the animal shelters, PetWhere might still be alive today, but half of the animals in the shelter would have a breed designation of “mixed;” making the software useless.

However, an optional description field could list a black paw or list the various breeds that we can identify in an animal.  The earlier databases were preferred by lazy staff who just wanted to list the breed as “mixed.”  As with many shelters today, wanting to eliminate Pitbull as an animal descriptor.  AI would help staff identify an animal without using the word “Pitbull.”  AI could also be used to take the photos of Pitbulls and make them look less Pitbull on the shelter’s website.

I think AI’s best use in shelters would be to take an animal’s intake photo and compare the photo to animals who have previously been in the shelter.  I can recall incidents in which owners attempted to misidentify an animal on reclaim to avoid a higher impound fee. But, that only works if you haven’t doctored the animal’s photo to something less than a Pitbull.

Or a better use of AI is the ability to take a picture of an animal and report back the various breeds it may belong to.  You could fine-tune that with DNA testing.  When I first started in the animal welfare business, we could take a universal breed book and decyhper 99% of the animals.  You can’t do that anymore.  Breeders have gone nuts in interbreeding dogs.  The idiot breeders bred Pitbulls.  As a result, most shelters have a population of 70% or higher of Pitbulls and Pitbull mixes.  The only real solution to shelter overcrowding is to eliminate Pitbull breeding.

AI is brilliant in its ability to deceive as well as its ability to sift through disconnected data.  Just as the no-kill movement is a good desire, if it can be done honestly.

Pets in Public

I’ve been out of the animal welfare business for some time, but my ears perk when I see a story about animals.  Several people were injured when bringing their dogs into a Florida Walmart.  I know you get tired of hearing me say that pet owners are the weak link in pet ownership.  Taking your dogs into a grocery store is beyond stupid.  Don’t get excited, I think allowing small children to run loose in stores is also stupid.

We’ve all seen incidents in which we see pets and children running amok in public.  The problem is that if you attempt to bring correction, you only get hostilities in return.   We all know someone who shouldn’t have had children or pets.  The problem with these people is that not only do they learn slowly, they forget fast.  It’ll probably be a few days, and these people will be bringing their pets back in again.  And as in the past, they will be looking the other way when their children or pets start pulling items off the shelves or fouling the aisles.

I know, some of you are saying that these were probably service animals needed by their owners.  Look, the ADA created a scam that is widely abused.  You can go online and buy vests claiming your dog is a service animal.  Knowing how far we tend to take things, I wouldn’t be surprised to hear about a person getting bitten by a rattlesnake that is in public as a service animal.  From my experience as an animal control officer, I would say that 90% of the service animals out there are fake.  Of course, my estimate might be on the low side.

This is one area where we are too tolerant of others.

Broken Cisterns

“Contentment makes poor men rich; discontent makes rich men poor.” Benjamin Franklin

“For my people have committed two evils: they have forsaken me, the fountain of living waters, and hewed out cisterns for themselves, broken cisterns that can hold no water.”  Jeremiah 2:13

Many have turned their backs on God.  We allow material things to make ourselves feel complete.  God offers a contentment that goes beyond human understanding; He shows us contentment wherever we are in this material world. His living water flows through us, we feel complete…. Rich.

On the other hand, how long do our material things satisfy us?  We are always looking for something more, and as we gather more, the more incomplete we will feel because we are pouring them into a broken cistern.

The Prophet Jeremiah is telling us not to be slaves to our broken cisterns, but to find the living water that God promised us.

-Taken from a Brett Meador sermon on Oct. 18, 2020.

Drug Box

I was sitting in my office when one of our veterinary technicians approached me to say that the drug cabinet was unlocked.  Controlled substances must be kept in a locked box in a locked room.  Our veterinarian must have left the cabinet unlocked when she went on vacation—a simple, stupid mistake.

I considered my options and decided that the easiest thing to do was to resecure the cabinet.  Our veterinarian is the only one who has keys to the cabinet, and she would be upset if I touched her drugs.  So, I broke out my lock picks and resecured the cabinet.

When the veterinarian returned to work, I explained what happened.  She apparently was not a very good listener.  I guess that she picked up on drug box and lock picks.  Later that day, three detectives came to talk to me.  We had a good laugh.  Later, I heard that the State Board of Pharmacy issued her a warning letter.  She had contacted the Board about me as well, and that backfired.

Some of your smartest people on staff can make simple mistakes.  Make sure that you are open and honest in all of your dealings, and you’ll be fine.  Most importantly, document everything that you do.  The fact that you document is evidence that your intentions are honest.

Career Obstacles

Twice in my career, I was hired to take over the animal control program for jurisdictions that had previously been contracted out to the local humane society.  In both of those cases, the humane societies had a very high euthanasia rate.  They saw that having a high kill rate was not conducive to being recognized as a humane organization.  They also knew that so much of the available funding and grants were dedicated to no-kill organizations.  They dropped the anchor that was holding them back from funding sources: running a public animal shelter.

I was constantly surprised that these organizations would then resort to lambasting the shelter while the shelter fought with overpopulation.  Eventually, we were able to bring the euthanasia numbers down to a very respectable number.  Some of the board members of one humane society, seeing our high save rate, would call me and complain that I was saving too many animals that should have been killed.  We live in a fickle world.

The other organization got upset that they no longer had preference for the highly adoptable animals and sought animals outside the area.  This is a common practice in animal welfare; organizations will cry out about high euthanasia rates at their local shelter while bringing animals from outside their area.  Instead of wanting to save the animals in their community, they just want access to the highly adoptable animals that they can sell (adopt).  Yep, I did say “sell” because many humane societies act no differently than a pet store selling animals.  You really can’t blame them. With the high rate of Pitbulls entering our shelters, it becomes increasingly difficult to find adopters.

Once in my career, I was hired to reduce the euthanasia rate of a shelter, only to find that the obstacles to adoption were from the shelter’s staff.   It is difficult to operate an animal shelter when staff oppose allowing people to come into their facility.  It was bad enough for the staff to have to allow pet owners to come into the shelter looking for their lost pets, but it was too much to accept allowing volunteers in.  They wanted to do what they do without being watched.

The purpose of this blog is to show those who enter the field of animal welfare that obstacles await you, but the reward is great.

Why do you seek the living among the dead?

In John 24: 1 – 12, they went to the tomb to prepare Jesus’ body for burial and found it empty.  Two angels appeared to them and asked them, “Why do you seek the living among the dead?”

Jesus gave His life for us, but He didn’t remain dead.  He arose!  Proving that He was God.  But He didn’t stop there, He gave each of his followers the Holy Spirit that He might be within them.

Easter is a reminder that God isn’t dead, but alive.  To the many who seek dead gods, know that those who have accepted Jesus keeps a living God within them.  Accept Jesus and find a new life.  Without Jesus, all things are dead.  He is arisen!

Audible Scam

The other day, I had a charge appear on my credit card from Audible for $47.70.   I monitor my credit card activity closely and knew that this was a fraudulent charge.  But, before I could do anything, I had to wait for the charge to clear my bank.  During my wait, Audible charged me the same fee again.  After three days of waiting, I contacted the bank and was advised that they would cancel my card and investigate the charges.  I was hoping for the simple route to block charges from Audible and forget about it.  I discovered that wasn’t an option.

I contacted Audible and discovered that I have an account with them, but I am not a member.  Since Audible is an Amazon Company, Amazon shared my information.  Although I had an account with Audible, I was not a member and didn’t have any purchases with them.  A call taker admitted that my credit card was associated with another account, but she was very protective of that account and refused to provide any information.  She generously offered to help me if I could provide the first name of the fraudster.  I asked her if she really thought that I might know the person fraudulently using my credit card.  I explained to her that most victims of online fraud don’t know the perpetrator.   She was neither willing to reverse the charge nor stop any future charges against my card.  She was no help; she seemed more intent on keeping the criminal safe.  Something we are seeing more and more in today’s society.

It doesn’t have to be this way.  Why are companies in bed with the criminals?  Granted, they are not willful participants, but they provide no protection for those who are experiencing fraud.  The impression that I got from Audible was that I’m a forgetful grandparent and gave my card number to a grandchild to commit fraud against me.  I’ll have to admit that my memory is failing, but we are not there yet.  It is no wonder that scammers are so successful because companies like Audible do nothing to help the victims of crime.

If Audible wanted to help, they would immediately say, “Yes, we see that your credit card is associated with another account.  If you don’t authorize that, we will reverse the charges and stop any further charges on that card.”  But, instead, they say, “Yes, we see that your card is associated with another account, but there is nothing that we are willing to do about that.”  PERIOD!

Even when I am no longer able to read, I will never pay for anything on Audible.  I’m only posting this as a record that I can refer to Audible in the future.

So, why am I calling this an Audible Scam?  Once I notified Audible that they were allowing my credit card to be used freely on their website.  They refused to do anything about it.  Once notified of the fraud, they failed to take action, causing them to become participants in the fraud.

Unfunded Mandates

One of the things that irritates me the most in our profession is states issuing unfunded mandates.  Animal control services are funded at a local level, they receive no funding from their state.  But that doesn’t stop the states from telling us how animal control should operate.

California, of course, is one of the first to butt its nose into our business.  The mandates issued by California made it impossible for humane societies to continue their contracts with government to provide housing. As with everything that California does, it created a crisis for the housing of animals.  It took years to eventually throw out the mandate, but a lot of damage was done in the meantime.

Delaware created a mandate that animal shelters could not euthanize animals unless the shelter was beyond capacity.  They gave no thought to an animal control officer bringing in strays, but finding all of the kennels full.  They’d have to sit around waiting for someone to euthanize an animal so that they could find cage space for the new arrival.  I think you can see the stupidity of this mandate.

I climbed back on this bandwagon when I discovered that Utah was in the process of putting controls on animal shelters when dispositioning their animals.  If a rescue showed interest in an animal, the shelter was forced to hold the animal.  Anyone with any brains can see the problem with this.

If states are going to create financial hardships on animal shelters, they should give the shelters funding for the costs associated with their mandates.  Of course, they never do.  And they are unable to think through the problems that they cause.  States should just stay out of business that are provided at the county or city level.  They know nothing of our business and should not cower to the animal rights groups that have their ear.

 

Microchips

I recently got a news feed claiming that one of the largest microchip registries, Save This Life, went out of business, taking their registry with them.  Frankly, I’ve never heard of Save This Life, but it makes the point that without a registry, a microchip is useless.  But a registry is only one problem with microchips; there are many, many others.

I’ve always preached that a microchip should never be the primary identification for an animal.  Here is why:

  1. Many microchip vendors leave it up to the pet owner to complete the registration process. Pet owners are the weakest link in pet ownership.  When the owner fails to register their pet’s microchip, animal shelters depend on the vendor to give insight as to who purchased the microchip.  Many veterinarians will sell microchips, but refuse to maintain records as to who they sold it to.  Veterinarians fail to recognize that their client is the weakest link; they, in turn, are the second weakest link.
  2. Microchips operate on various technologies. As such, for years, it was nearly impossible to find microchip scanners that could read all of the microchips on the market.  One manufacturer encrypted their chips so that scanners from other manufacturers could not read them.  Even after the initial fallout and universal scanners became available, the scanners could not read all of the microchip frequencies at the same time.  Each scan had to be performed slowly, so as to give the scanner time to scan through all of the various frequencies.  It became quite easy to miss a microchip because a shelter worker scanned too quickly.
  3. Microchips are implanted in the shoulder area of an animal. Those scanning would know where to scan for the chip, but microchips have a bad habit of migrating.  I once found a microchip in the front paw of a Great Dane.  That microchip had migrated nearly 3 feet.  Due to this migration and the complications with scanners, many shelters created protocols to scan an animal at least three times during its stay at the shelter.  It would be scanned at intake, during its medical checkup, and then just prior to disposition.  This was as foolproof as we could make it.  And yet, it is far from perfect.  The problem with microchips is that you never know that you have missed them.

Given that pet owners are the weakest link in pet ownership.  Many communities changed from using tags for licensing and converted over to microchips.  I’ve always believed that was a very bad idea.  Having only a microchip as identification is very close to having no identification on the pet.  But most shelters will tell you that most pets come into the shelter with no identification at all.  So, a microchip, although a poor identification, is better than none at all.  Animal Shelters would do well to record microchips in their own shelter database system.

In Jacksonville, Florida, I witnessed an incident in which one of our City Council members had microchipped her pet and came to believe that having a microchip took away any worry of her pet running loose.  She had this notion that if her pet got loose, it would magically reappear in her yard.  There was no need to look for her pet herself.  Not everyone is this stupid, but you would be surprised at how many are.

The best identification is an ID tag.  For this identification to work, the tag must be legible and on the pet.  It should contain the owner’s name, address, and phone number.  It is important that the phone number contains the area code (I’ll explain later).

The second-best identification is the pet’s license tag.  As with the ID tag, it is only good if it is on the pet.  The license also evidences that the pet is vaccinated for rabies.  The people who issue these tags should also put their area code on them.  I once had a dog come in with a license tag from Jefferson County.  The tag failed to provide the area code or the state in which the license was issued.  I discovered that there were over a dozen Jefferson Counties in the United States.  I searched State by State, looking for the dog’s owners.  In addition to the missing information, the tag had also expired.  I discovered that many communities only keep the records for the current licensing period.  After hours of searching, the tag proved to be worthless.  I never found the owner.

At one point in my career, tattooing was a thing.  The problem with tattoos is that the ink becomes obscured, and there has never been a good system to register them.  It seems that we have come full circle since registration became the problem for microchips and government-issued tags.

So, you do everything right, and your pet is wearing a collar and tags.  But, the first person who finds your pet has bad eyesight and removes the collar to get a better look, only to have the pet escape from them while they are holding the pet’s lifeline in their hands.  This is why the microchip, all be it a poor form of pet identification, is there for us.

Dog owners would do well to ask their pet licensing provider to add their microchip information when licensing their pet.  It wouldn’t hurt to make a note to review the information once a year to make sure the information remains correct.  You would be surprised (or maybe you wouldn’t) that the major problem with microchip registrations is the failure of the pet owner (hint: the weakest link) to keep the microchip registration information current.  I used to send letters to the last address on file, looking for the pet owner.  The problem with that is that should the letter ever catch up with the owner, the pet’s stray holding time is long over.  Animal shelters have to face the problem of keeping a pet in an overcrowded shelter in hopes of its owner eventually coming forward or placing the pet into a new home.  It is common in our business that the owner will come forward months later after their pet has been adopted out.

My rule of thumb is that the law gives ownership of the pet to the animal shelter after the stray holding time.  The shelter passes the ownership of the pet to the adopter.  It isn’t the shelter’s right to try to take back the animal when its “previous owner” shows up.  I leave that decision up to the new owner.  If you agree with this philosophy, then in your next ordinances rewrite, you should make pet ownership information exempt from Freedom of Information Requests; otherwise, your adopters will be plagued with bullying from a previous owner.  It will also save you from local vendors asking for a copy of your licensing data.

A smart shelter employee will document every attempt at scanning for a microchip.  If you are unable to scan due to a broken scanner or a fractious animal, make sure you document that as well.  One day, you will have a pet owner wanting to sue you for failure to promptly return their pet to you.  Document everything that you do.

On intake, report whether the animal has a collar or lacks a collar.  Each time you scan the animal document it.  If you discover a microchip, record every attempt of attempting to reach the owner.  Document phone call attempts, document letters that you mail out, and even document if the letter is returned.  Do this because one day you might be in court describing to a judge what efforts you made to locate the owner.

I once discovered that I had five potential addresses for a suspected pet owner.  I mailed letters to each address, and if one of the addressees contacted me to say that they weren’t the owner, I documented that.  If the address is in your jurisdiction, send out an officer to leave a door hanger…. You got it, document that as well.

If you luck out and find the pet owner, give them a “drop dead date”  (a deadline) by which they must appear at your shelter.  You want them to know that you are unable to keep their animal indefinitely.  If you have contacted the owner, always keep the animal a day or two beyond the date that you gave the owner.  We live in a time in which people like to push their limits.  It is better that you report that you kept the animal past the deadline when you are called before a judge.  Also, bring a copy of the ordinance that gives you authority to dispose of stray/unwanted pets.

I have to be honest; I was never called into court over a pet ownership issue.  But, because I documented everything, I slept better at night.