We are seeing an increase in the number of people who are non-English speaking in the United States. More and more companies give priority to hiring bilingual applicants because of this problem. It is difficult to carry out our jobs when the problem dog owner is claiming to be a non-English speaking person.
We are living in an era in which technology can come to our rescue. There are cellphone apps that provide translational services. You might opt for an app that translates text, but you run the risk that the person might not be able to read in his/her own language. If you search for an app, look for one that can translate conversations. If the person has children, you might have greater success in using the children as translators; frequently, children might speak English when their parents can’t
Keep a list of translation services when you are trying to bridge the gap of understanding.